Privacy Policy

Thank you for visiting Nexgen! Nexgen ("Nexgen", "we", "us", or "our") respects your privacy. Regarding your personal information, we believe in transparency, not surprises. This Privacy Policy describes the personal information we collect, how we use it, and your rights and choices regarding your data.

By using any of Nexgen’s services, you confirm that you agree to our Terms of Service, have read and understood this Privacy Policy, and reviewed our Cookie Policy.

1. Key Terms

When we mention "Users" in this Privacy Policy, we are referring to customers using our services, including visitors to our websites. We explain who we are in the section below titled "About Us". End-users are those who visit the websites operated by our users ("End Users"). Any other capitalized terms not defined in this Privacy Policy have the meanings outlined in our Terms of Service.

2. Application of this Privacy Policy

This Privacy Policy explains how we handle personal information we collect and use for our own purposes (i.e., when we act as a data controller), such as information about your account and how you interact with our services, including information you submit to customer support. This Privacy Policy does not cover personal information we process as a service provider on behalf of users. For such processing, please refer to our Data Processing Agreement.

3. Personal Information We Collect

We collect various types of personal information depending on your interaction with our services. These may include:

• Account information: Name, email address, phone number, and other contact details provided during account creation.
• Payment information: Information collected when purchasing services, such as transaction details.
• Device and usage information: IP addresses, browser settings, and data on your interaction with our websites and services.
• Communication: Emails and support requests you send to us.
• Information provided through surveys, contests, or promotions.
• Third-Party Tags and Integrations: We utilize tools like Google Analytics to understand site traffic and behavior patterns. Additionally, we use Cookiebot for cookie management, HubSpot for forms and chat services, and Calendly for appointment scheduling. Data collected through these integrations may include personal identifiers, preferences, and engagement data, subject to their privacy policies.

4. How We Use Your Personal Information

We use your personal information to:

• Provide and manage services: Including creating and managing your account, handling payments, and responding to your inquiries.
• Communicate with you: Sending service-related emails and notifications.
• Conduct marketing activities: Sending personalized marketing messages based on your preferences.
• Improve our services: Analyzing data to enhance the user experience.
• Ensure security: Protecting the integrity of our services.
• Third-Party Integrations: Enable functionality from Google Analytics, Cookiebot, HubSpot, and Calendly to provide analytics, cookie compliance, communication tools, and booking capabilities. Data from these integrations helps us deliver a more seamless user experience and complies with their privacy standards.

5. Sharing Your Information

We share personal information under certain circumstances:

• Affiliates: With our affiliates, to help provide and improve our services.
• Service Providers: With third-party service providers who assist in delivering our services, such as payment processors.
• Legal Obligations: When required by law or to protect our rights and interests.
• Business Transfers: In case of a business merger, sale, or acquisition.

6. Your Rights and Choices

Depending on your location, you may have the right to access, update, correct, or delete your personal information. You can also opt-out of marketing communications by adjusting your account settings or following the instructions in marketing emails. To exercise any of these rights, please contact us at legal@nexgenbrand.com.

7. Data Retention

We retain your personal information for as long as your account is active or necessary to provide services. In some cases, we retain data to comply with legal obligations or resolve disputes.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no security system is completely foolproof, so we cannot guarantee the security of your information.

9. International Data Transfers

Your personal information may be transferred to countries outside of your own. We rely on legal mechanisms, such as standard contractual clauses, to protect your data during these transfers.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make updates, we will revise the "Effective Date" at the top of the page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or would like to exercise your rights, please contact us at legal@nexgenbrand.com.